Terms of Service

Acceptance of Terms

By accessing SimOracle's website or engaging with our services, you agree to be bound by these Terms of Service. If you are entering into these terms on behalf of an organization, you represent that you have the authority to bind that organization.

Enterprise service agreements supersede these general terms where there is a conflict. Contact your account manager for your organization's specific contractual terms.

Description of Services

SimOracle provides simulation-powered decision intelligence infrastructure through a stack of Simulation Oracle products — Interface Oracle, Systems Oracle, and Command Oracle. Services are delivered on an enterprise subscription basis following a scoped evaluation and onboarding engagement.

The scope, configuration, and performance expectations of each deployment are defined in your organization's individual service agreement.

Acceptable Use

SimOracle's services are licensed for lawful business use within the scope of your service agreement. You may not use our services to make decisions that would violate applicable law, circumvent regulatory requirements, or cause harm to individuals.

SimOracle's outputs are decision support tools. Final business decisions remain the responsibility of your organization and its authorized decision-makers. SimOracle does not accept liability for business outcomes arising from decisions informed by its outputs.

Intellectual Property

SimOracle's platform, architecture, agent models, and simulation methodology are proprietary. Nothing in your service agreement transfers ownership of SimOracle's intellectual property to your organization.

Organizational data you provide to configure your deployment remains your property. SimOracle uses this data solely to operate and improve your specific deployment. We do not use your organizational data to train shared models or provide insights to other clients.

Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. SimOracle will not disclose your organizational data, configuration details, or deployment specifics to any third party without your written consent, except as required by law.

Service Levels and Uptime

SimOracle commits to 99.5% monthly uptime for core simulation and API services. Specific service level commitments, remedies for downtime, and support response times are defined in your organization's service agreement.

Planned maintenance windows are communicated at least 48 hours in advance. Emergency maintenance may be performed without notice when necessary to protect service security or stability.

Limitation of Liability

SimOracle's total liability for claims arising under these terms shall not exceed the fees paid by your organization in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

This limitation does not apply to claims arising from our breach of confidentiality obligations or gross negligence.

Governing Law

These terms are governed by the laws of the State of Delaware. Disputes arising under these terms shall be resolved through binding arbitration in accordance with AAA Commercial Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

Contact

Questions about these terms should be directed to hello@simoracle.com. Enterprise-specific contractual inquiries should reference your account manager.